Shipping Policy
Order Processing: a. Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. b. Please ensure that your shipping address is accurate and complete. We are not responsible for any delays or non-delivery due to incorrect address information.
Shipping Charges: A flat $20 fee is automatically applied to orders under $400
Shipment Tracking: a. Once your order is shipped, you will receive a confirmation email containing tracking information on your invoice. b. You can use the provided tracking number to monitor the progress of your shipment on the carrier’s website.
Refund Policy
Returns and Refunds Eligibility:
- We accept returns and offer refunds for products purchased directly from our website.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
- Certain products such as perishable goods may be exempt from being returned.
- In some circumstances a restocking fee will be applicable.
Return Process:
- To initiate a return, please contact us via email or phone within 7 days of receiving your order.
- Provide your order number, reason for the return, and any relevant details.
- Our customer support team will guide you through the return process and provide you with the necessary instructions.
Refund Options:
- Upon receiving and inspecting the returned item, we will notify you of the status of your refund.
- If approved, the refund will be processed within 2 business days.
- The refund will be issued to the original payment method used for the purchase.
- Please note that any shipping fees or additional charges incurred during the return process may be deducted from the refund amount.
Non-Refundable Items:
- Certain items are non-refundable, including but not limited to perishable or customized products.
- We reserve the right to reject returns that do not meet the specified eligibility criteria.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support immediately.
- Provide clear photos or videos showcasing the issue.
- We will assess the situation and provide a suitable resolution, which may include a refund, replacement, or repair.
Changes to the Refund Policy:
- We reserve the right to modify or update our refund policy at any time.
Contact us
If you have any questions on Shipping and Returns, contact us.
Contact Details:
Australian Fasteners
Phone: 0458 116 452
Email: sales@australianfasteners.com